SDSU Research Foundation

  • Administrative Support Coordinator I

    Req No.
    2019-8407
    Category
    Administrative/Clerical
    Type
    Full-Time Contract
    Salary
    $18.25
    Dept/Proj Name
    College of Extended Studies (CES)
    Close Date
    1/24/2019
  • Overview

    The mission of the College of Extended Studies (CES) at San Diego State University is “To provide self-support education and training to enhance careers and transform lives and organizations.”  The College of Extended Studies serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners.  In addition, CES provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology-based programs -- throughout the year.  CES’s primary audiences include workforce, military, working adults and international constituencies.

     

    Under the general direction of the Director of Marketing with assistance from the Executive Director of Program Development Administration, the Student Services Coordinator is responsible for enrollment management and student services for inquiries/leads for CES credit/non-credit courses and programs from inquiry to registration to completion of students’ coursework.  Work assignments will be of a complex level requiring detailed clerical procedures and practices with notable accountability for end results.

     

    Responsibilities

    Customer Service Administration 100%
    Administrative duties, related to the planning, coordination, implementation and administration of assigned programs and projects, include:

    • Complete market research as part of the roll-out for new programs or improving / expanding existing programs within CES;
    • Perform social media activities for all programs within CES;
    • Utilize the college's CRM system (Salesforce) to maximize customer service efforts through the use of prospect funneling, lead nurturing, and appropriate communication to incoming leads;
    • Utilize the college's online chat function on the CES/ALI website to maximize customer service efforts and provide accurate, valid, and complete information by using the right methods/tools;
    • Conduct outreach/public relations activities as appropriate for CES;
    • Answer and respond to phone, walk-ins, and emails related to student inquiries while following student services department guidelines; pro-actively communicate and follow-up with leads/inquiries as needed; research/resolve customer/student service issues related to CES programs;
    • Assist Program Development Administration Directors, as directed by the Executive Director of PDA, with various administrative duties in support of PDA programs;Assist PDA and the Marketing Department as appropriate in public relations and marketing activities; Collaborate with CES Registration, CES Cashiers and other CES and SDSU departments to resolve issues related to student registration and any other facets of a student’s program while attending CES;
    • Participate in program outreach efforts by assisting with promotional events/information sessions as needed; occasionally may be required to travel to deliver/pick-up course materials.

    Qualifications

    MINIMUM KNOWLEDGE & ABILITIES REQUIRED

    • Thorough written and oral communication skills, including English grammar, spelling, and punctuation;
    • Ability to apply independent judgment, discretion and initiative to address problems and develop solutions;
    • Ability to perform standard business math, such as calculate ratios and percentages, track financial data and make simple projections;
    • Competence in understanding, interpreting, and communicating procedures, policies, information, ideas and instructions;
    • Ability to use and quickly learn new office support technology systems and software packages

    MINIMUM EXPERIENCE

    • Four years of progressively responsible experience in an office or administrative environment

    PREFERRED QUALIFICATIONS AND SPECIAL SKILLS

    • Bachelor’s degree or equivalent work experience.
    • CRM experience utilizing Salesforce.
    • One-year experience working in a continued extended studies environment.
    • Access to transportation for off-campus events.
    • Ability to work some evenings and weekends with advance notice.

     

     

    San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer

     

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed