The KPBS Audience & Member Services Specialist – Automated Gift Processing reports to the Operations and Special Projects Manager for Membership and Corporate Support and is primarily responsible for the efficient and accurate processing of all membership contributions made by automated batch processing.
This position ensures that all transactions occurring through automated batch creation are processed accurately and in a timely manner. Any follow up required, to ensure the accurate processing, is part of this position’s responsibility. This position serves as the primary contact with the third-party vendors associated with these activities and provides direct customer service to members who require corrections or clarifications about their membership contributions.
In addition to addressing specific membership contribution issues, the position serves as back-up support in the Audience and Member Services call center.
A background check (including criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSURF. SDSURF is an EEO/AA/Disability/Vets Employer.