The primary purpose of the Financial Operations Business Analyst (FOBA) position is to perform analyses of Global Campus (GC) business operations, develop metrics, research best practices, and develop recommendations. The FOBA will support the data, reporting, and analysis needs of SDSU Global Campus business processes.

The scope of the position will support the management of Global Campus, underlying systems such as Salesforce CRM, Student Information Systems (Peoplesoft & Jenzabar Campus Marketplace), Oracle, EAB Navigate, and Tableau systems. The position will help define the financial data structure and reporting needs of Global Campus, document, share, and consolidate data in order to validate, normalize and ensure optimal system linkages, usability, and reporting. The position will support staff usage of technical systems and address complex problems to better meet GC’s data delivery and interpretation needs. This includes developing, integrating, and implementing processes, services, and software that aid in delivering data and actionable insights to the GC stakeholders.

The position will analyze business processes/requirements with stakeholders and identify areas of improvement to increase operational efficiency, liaising with IT development to improve the process and quality of data delivered to users. The incumbent will also work closely with the data analyst and IT to review, document, and ensure all data sources and definitions are consistent and accurate to ensure data/reporting integrity. Additionally, the incumbent will partner with users and stakeholders to better understand their data access and reporting needs, as well as perform unique analyses on multiple data sets.

This position requires strong attention to detail, a deep understanding of institutional data and processes, the ability to work independently, and awareness and application of higher education issues. Under the general supervision of the Associate Dean of Finance and Operations, this position requires the ability to design and translate complex institutional business processes and data needs into usable information for the college’s decision-makers. Other related duties as assigned. Strong analytical, statistical, communication, and technical skills are essential.

This position is responsible for but not limited to:

Core Responsibilities 70%

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Accessing data from multiple sources including: Peoplesoft (multiple modules - SR, Admin, FA, SF), Salesforce CRM, Campus Marketplace, Oracle, EAB Navigate, and Tableau system.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up-to-date on the latest processes and IT advancements to automate and modernize technical and operational systems.
• Lead meetings and presentations to share ideas and findings on an ad hoc and regular cadence.
• Performing requirements analysis.
• Analyzing and interpreting data for decision-making.
• Establish procedures for collecting, managing, and updating data from each source.
• Establish processes to identify and correct errors on a regular basis.
• Use systems workflow and logic flowchart techniques.
• Analyze information to design visualizations that maximize user understanding and usage.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Serving as a liaison between stakeholders and users.
• Monitoring deliverables and ensuring timely completion of projects.

 Documentation and Training 25%

• Documenting and communicating the results of work.
• Maintain Global Campus data dictionary.
• Effectively communicating insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful processes.
• Working closely with clients, technicians, and managerial staff.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Assessing performance and viability of ongoing and new processes and technologies.

Other Duties and Responsibilities as Assigned 5%

• Other tasks as assigned