The starting hourly pay for this position is $31.00-$33.00 per hour depending upon qualifications and is non-negotiable. 

WHO WE ARE

Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing approximately 50,000 learning experiences to health and human service and justice system professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With five programs, three divisions and over 100 staff, the Academy’s mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities. 

When you join the Academy team you can expect to contribute to an inclusive and innovative environment where the sharing of ideas, perspectives, and experiences is welcomed and encouraged. In applying for a position at the Academy, we invite you to consider our Core Values and our commitment to Diversity, Equity, and Inclusion.

The Academy is committed to the recruitment of individuals who represent the full diversity of our community. We recognize that experience and skills related to the position may have been acquired via life experiences, work, and/or education and training. We are interested in learning more about your unique experiences and how they might contribute to our mission. We invest in people to create an innovative work environment that promotes well-being and a culture that builds on and fosters the strengths of its staff and their intersectional identities.

WHAT OUR TEAM DOES WITHIN THE ACADEMY

This position is housed in the Strategy, Development, & Organizational Advancement Division within the Learning and Brand Development unit. This Division nurtures organizational health and facilitates innovation by building responsive and proactive evaluation, strategy, and system solutions grounded in data, best practice, and collaborative partnerships.

YOUR ROLE IN REVOLUTIONIZING THE WAY PEOPLE WORK

• The Technical Administrative Coordinator is responsible for supporting processes across the service provider lifecycle by managing recruitment and onboarding processes, coordinating development and evaluations, and ensuring smooth transitions.

You will be responsible for: 

• Managing “rolling recruitment and onboarding” for  multiple service provider candidates simultaneously at various stages of the hiring process.
• Serving as the first point of contact for service providers by responding to inquiries, coordinating interviews, communicating with candidates, and facilitating a smooth onboarding experience.
• Preparing applicant packages, supporting evaluation of qualifications, scheduling initial observations to assess skills, and participating in observations.
• Supporting the service provider internal recruitment process to expand the service provider trainer pool for identified workforce development deliveries.
• Optimizing and maintaining the applicant management system. 
• Ensuring the Academy website is current with clear instructions and recruitment criteria for submissions and onboarding resources.
• Setting up and managing service provider profiles and personnel records in Customer Relationship Management (CRM) systems, ensuring data accuracy and quality record keeping.
• Establishing and maintaining an annual view of key WMD projects and activities, providing administrative and operational coordination, managing scheduling, and keeping team members informed about events, deadlines, and requirements. 

HOW WE ACCOMPLISH OUR WORK

This is a 40-hour-a-week, full-time position, working M-F from 8:00 to 4:30 p.m., based on contract funding subject to annual renewal and requires you to live in California. The position is subject to intermittent overnight travel and work shifts outside normal business hours, including weekends and evenings. This position is based in California and is fully remote with some travel to county offices required. 

Note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, abuse of older adults and adults with disabilities, and/or issues and scenarios related to mental health, substance use, or racism.

The Academy is a project of the San Diego State University Research Foundation, which is grant-funded and serves as an auxiliary to the University. The Academy is based near, but not on campus, and does not have direct responsibilities for working with or teaching college students.

The Academy is currently working to update employee classifications. This position may be subject to a future classification change, however, this does not change the role, responsibilities, or compensation of the position.

THE SKILLS NEEDED

You will thrive in the position if you: 

• Strong interpersonal communication skills (verbal, written, and visual design) that are responsive to diverse engagement styles.
• Strong writing and editing skills with the ability to synthesize and convey information in a concrete and easy-to-follow manner.
• Strong ability to use project management software and/or customer relationship management (CRM) platforms (e.g., Trello, Access PlanIt, Zoho solutions).
• Demonstrated knowledge of administrative and clerical procedures and systems such as word processing, managing electronic files, records, correspondence, and databases.
• Self-starter and comfortable working both independently and collaboratively on teams.
• Ability to take ownership of projects and drive task completion.
• Ability to handle multiple, simultaneous projects of varying nature, content, and complexity and meet deadlines.

• Equivalent to a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices or programs.
  

MINIMUM EXPERIENCE

• 3-years of progressively responsible experience in an office or administrative environment

ADDITIONAL EXPERIENCE THAT WOULD BE NICE IF YOU HAVE

• A minimum of 2 years experience working in health and human services or related field.
• A minimum of 2 years experience using project management tools and technical platforms.
• Experience with recruitment and onboarding processes.
• Experience working with Access Planit, CACWT, Qualtrics, and Zoho solutions.Tech savvy and comfortable learning new software tools.

TIPS FOR MAKING IT THROUGH OUR HIRING PROCESS

• You must apply through the SDSURF Career Page. 
• Read the job application carefully. For more info, see the full Job Description.
• Make sure your application is complete, including a resume and cover letter describing your fit to the position.

ADDITIONAL APPLICANT INFORMATION

• The starting hourly pay for this position is $31-$33/hour depending upon qualifications and is non-negotiable. 
• This position is open until filled.
• To receive full consideration, a cover letter describing your fit to the position and resume must be included with your application.
• To view the benefits package offered to Academy employees, please see this link.
• Candidate must reside in California and live in a commutable distance from SDSU at time of hire.
• A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation.
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer.
• Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.