This position is part-time, up to 29 hours per week.
The salary range for this position is $16.85 - $18.50 per hour depending upon qualifications and is non-negotiable.
KPBS serves the greater San Diego community with informative, cultural, entertaining and educational television, radio, and web programming. KPBS TV/FM is the public television and radio station for San Diego. Licensed to San Diego State University, KPBS supports and furthers the university’s educational and community service mission by informing, enlightening and empowering its audience. It does so not only by presenting national and locally produced programming of value to its San Diego audience, but also by producing programming about San Diego and its people for distribution nationwide.
Perks you'll enjoy as a member of #teamKPBS
The Audience Services Representative, (ASR), under the direction of the Audience and Membership Services Supervisor and the general direction of the Membership Operations and Vehicle Donation Program Manager is the first point of contact for callers requiring information about KPBS’ radio, television and digital services, and for member services requests. The representative must be able to communicate ideas and information clearly, with sensitivity to the comprehension level of the caller and in a manner, which supports the mission of KPBS. The representative must be able to work well with others, including the public and other staff - maintaining a calm and patient demeanor in the face of anger and distress. The person in this role must deal with a wide variety of people, situations and information with friendliness, engagement and sensitivity. The ASR is also responsible for proving support to the lobby on a as needed basis. The primary goals of the position are to act as the provider of information to KPBS’ constituents, ensure that member service requests are completed in a timely manner, be the go-to person for Lobby coverage when the Full Time Receptionist is out or when the lobby is in need of additional support, and perform tasks normally handled by the Audience and Member Services Specialist when the Specialist is not present. The representative is also expected to provide relevant feedback to KPBS staff regarding the effectiveness of our services and products.
The following information is intended to be representative of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related, or a logical extension of position responsibilities. Job descriptions may be changed at any time based on the needs of the department.
The Audience Services Representative is responsible for but not limited to:
Customer Services – 50%
Other Duties and Responsibilities as Assigned – 25%
Knowledge and Abilities
Qualifications and Special Skills
Additional Applicant Information:
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