SDSU Research Foundation

Training Operations Assistant (TOA)

Req No.
Full-Time Contract
$20.00 per hour
Dept/Proj Name
Academy for Professional Excellence


This position is open until filled with an initial application review to take place after October 17, 2022.


This position is based out of Riverside County. Candidate must live within a commutable distance to the Academy for Professional Excellence, Riverside office location.


Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services incorporate principles of anti-racist, trauma-informed, and recovery oriented practices. Providing over 70,000 learning experiences to health and human service and justice system professionals annually, the Academy creates experiences with the mission to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities. The Academy continues to grow with new programs and a variety of workforce development solutions in Southern California and beyond. 


A significant effort in the Academy’s commitment to the ongoing work of creating an anti-racist, recovery-oriented, and trauma-informed workplace is the recruitment of individuals who represent the full diversity of our community. The Academy invests in people to create an innovative work environment that promotes well-being and a culture that builds on and fosters the strengths of its staff and their intersectional identities. When you join the Academy team you can expect to contribute to an inclusive and innovative environment where the sharing of ideas, perspectives, and experiences is welcomed and encouraged. In applying for a position at the Academy, we invite you to consider our Core Values and our commitment to Diversity, Equity, and Inclusion.


Child Welfare Development Services (CWDS) provides workforce development, organizational support, technical assistance and capacity building for the public child welfare staff of Southern California counties. These services include coaching, simulation, classroom training, eLearning and evaluation services. Workforce development services consist of development opportunities  for new social workers, the existing workforce, supervisors, managers and executive level leadership as well as community partners and multi disciplinary partners working closely with child welfare agencies. 




Under the general direction of the Cultural Responsiveness Academy (CRA) Program Manager the Training Operations Assistant (TOA) is responsible to provide general support for Training Site operations. This includes: supporting trainers; tracking trainee registrations and attendance; data entry – Qualtrics forms and LMS; various on and off-site coordination tasks and preparation of all training materials. This position covers classroom deliveries at the Academy for Professional Excellence Riverside location and also virtual deliveries. This position works primarily out of the Riverside office location with some travel to training sites or other work sites during the work day.


This is a full time position. The following information is intended to be a representation of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities. Job descriptions may be changed or updated, at any time, based on the needs of the department.


Please note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, elder abuse and/or issues and scenarios related to mental health, racism or substance use.




  • Support training events in the classroom up to 12-16 days per month or 3-4 days per week. 
  • Ensure training environment is kept in a clean and organized manner on a daily basis. 
  • Support Trainer’s Needs:
    • Send reminders to trainers of upcoming trainings one week prior to the training day.
    • Notify trainers of enrollment numbers and location of training.
  • Set up technology (laptops, projectors, speakers, tablets) and ensures they are functioning properly before and during the training.
  • Purchase hosting snacks and refreshments for training on and off-site.
  • Check out and distribute tablets on the morning of each training, assist trainees with issues that arise with tablets throughout the day. Check in tablets at the end of each training day (including wipe down, shutdown, and securing tablets in storage cart).
  • Move audio/visual equipment and other training materials (weighing up to 50 pounds) for various classrooms and event needs. 
  • Administer embedded evaluations, pre/post tests, and provide assistance during satisfaction survey process (as needed) to maintain the integrity and security of evaluations.
  • Evaluate training day using training observation form scoring rubric on the following: trainer preparedness, training content, transfer of learning and Evidence Based Practice, training delivery, and strengths and challenges.
  • Coordinate the transportation of materials from Alvarado Office to Riverside Office (or vice versa) and/or from either office to the training site using personal vehicle (as needed).
  • Store training materials and host items in personal residence or vehicle.
  • Provide short presentations to groups of 10-40 trainees on an occasional basis




  • Prepare all training materials for on/off-site trainings; obtain and monitor enrollments from counties; correspond and communicate with county personnel, trainers, trainees and community.
  • Prepare Rosters, Trainee Profiles, and process technology/equipment check out requests for self and Training Hosts.
  • Track elearning prerequisites for in-person trainings.
  • Prepare and maintain off-site kits.
  • Collect, scan, and upload training materials to be stored on the Google Drive.
  • Scan and upload training rosters to the Google Drive on a monthly basis.
  • Manages data entry including entering trainee profiles, enrollments and attendance into LMS and managing Training Observation Form data entry.
  • Email rosters and Satisfaction Survey aggregate reports to counties.
  • Email Satisfaction Survey aggregate reports and Trainer Response Survey to trainers after training. 
  • Process all material duplication requests.
  • Process check requests, prepare paperwork and maintain receipts for closing advances and reimbursements, submit all receipts to Alvarado office, monitor training site expenditures and maintain detailed records.
  • Responsible for ordering office supplies for on and off site training.




  • Stay up to date on all information regarding training team processes including policies, procedures, resources, concerns, relationships with constituents, and county organization culture
  • Establish and maintain a positive teamwork environment in all training and office setting
  • Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.



  • Ability to communicate effectively, both orally and in writing
  • Demonstrate a high level of cross-cultural sensitivity
  • Ability to interact effectively with co-workers, partners, and professionals 
  • Ability to understand and follow posted work rules and procedures
  • Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment
  • Ability to display motivation and strong interpersonal skills
  • Ability to display organization, meet deadlines, display detail orientation, possess good judgment and common sense
  • Ability to gather and analyze information
  • Ability to organize and plan work including handling multiple priorities and interruptions and work within strict deadlines
  • Ability to work effectively with minimal supervision
  • Ability to perform as a mobile worker
  • Valid driver’s license and daily access to personal vehicle, local travel required of the position 75% of time
  • Ability to manage conflict in a training/classroom setting
  • Ability to lift up to 10 pounds frequently
  • Ability to lift up to 50 pounds occasionally
  • Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation;
  • Ability to understand standard office procedures; to operate standard office equipment; to learn office technology systems; to perform basic arithmetic calculations; and typing and keyboard skills



  • High school diploma
  • Previous experience in an office or administrative environment


  • The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment.   Should you be offered a position, you will be required to provide proof of vaccination status.  Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
  • San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer


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