SDSU Research Foundation

Training Operations Assistant - San Diego

Req No.
Full-Time Contract
Dept/Proj Name
Academy for Professional Excellence
Close Date


This position is open until filled with first review of applicants to take place January 10th 


Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the mission to provide exceptional workforce development and learning experiences for the transformation of individuals, organizations, and communities. Providing over 80,000 learning experiences to health and human service professionals annually, the Academy creates experiences that transform the heart, mind, and practice with the goal of revolutionizing the way people work to ensure the world is a healthier place. The Academy continues to grow with new programs and a diversity of workforce development solutions for the health and human services community in Southern California and beyond. The Academy invests in its staff with an innovative work environment that promotes staff well-being and a culture that builds on and fosters the strengths of its diverse staff. The Academy is committed to becoming an anti-racist, recovery-oriented, and trauma-informed organization.

Child Welfare Development Services (CWDS) provides workforce development, organizational support, technical assistance and capacity building for the public child welfare staff of Southern California counties. These services include coaching, simulation, classroom training, eLearning and evaluation services. Workforce development services consist of development opportunities for new social workers, the existing workforce, supervisors, managers and executive level leadership as well as community partners and multi-disciplinary partners working closely with child welfare agencies. 


Due to current COVID-19 restrictions, this position is virtual, requiring telework. It is anticipated that the position will transition back to either in-office at our San Diego location or to a hybrid position of part-time telework and part-time in office as COVID-19 restrictions are lifted. At that time, travel will be required to off-site training in the Southern California area.


Under the general direction of the CWDS Training Coordinator, the Training Operations Assistant (TOA) is responsible for providing general support for training operations. This includes supporting trainers and trainees in the virtual and/or classroom environment; tracking trainee registrations and attendance; data entry into a Learning Management System; preparation of training materials; and various on and off-site coordination tasks. Work is primarily out of the Academy for Professional Excellence San Diego office location.


This is a full time position. The following information is intended to be a representation of the work performed by incumbents in this position and is not all-inclusive. The omission of a specific duty or responsibility will not preclude it from the position if the work is similar, related or a logical extension of position responsibilities. Job descriptions may be changed or updated, at any time, based on the needs of the department.


Please note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, elder abuse and/or issues and scenarios related to mental health, or substance use, and/or racism.



  • Support training events in a virtual or in-person classroom environment up to 12-14 days per month or 3 days per week 
    • In the virtual classroom, run training in the Zoom platform and manage minor technical issues.
    • In the in-person classroom, ensure training environment is kept in a clean and organized manner on a daily basis.  
  • Support trainer needs and send reminders to trainers and trainees of upcoming trainings one week prior to the training day including location of training.
  • Administer evaluations, pre/post tests, and provide assistance (as needed) maintaining the integrity and security of evaluation and pre/post test data.
  • Set up technology (laptops, projectors, speakers, tablets) and ensure they are functioning properly before and during the training.
  • Purchase hosting snacks and refreshments for training on and off-site.
  • Check out and distribute tablets on the morning of each training, assist trainees with issues that arise with tablets throughout the day. Check in tablets at the end of each training day (including wipe down, shutdown, and securing tablets in storage cart).
  • Move audio/visual equipment and other training materials (weighing up to 50 pounds) for various classrooms and event needs. 
  • Evaluate training day using training observation form scoring rubric on the following: trainer preparedness, training content, transfer of learning and Evidence Based Practice, training delivery, and strengths and challenges.
  • Coordinate the transportation of materials from the San Diego Office to Riverside Office (or vice versa) and/or from either office to the training site using personal vehicle (as needed).
  • Store training materials and host items in personal residence or vehicle.
  • Provide short presentations to groups of 10-40 trainees on an occasional basis.



  • Obtain and monitor enrollment; correspond and communicate with trainers, trainees, and community partners
  • Prepare rosters, create Zoom links for virtual training, prepare polls and breakout rooms per trainer instructions, distribute materials to trainees and processes technology/equipment check out requests for self and Training Hosts.
  • Track eLearning prerequisites for in-person training
  • Upload training materials and rosters to the Google Drive after each class
  • Manage data entry to include: update trainee files; enter enrollment and attendance into the Learning Management System
  • Email the Satisfaction Survey Aggregate Reports and Trainer Response Survey to trainers and county partners on a monthly basis
  • Follow up with training participants after training with additional/follow up training materials (if applicable)
  • Prepare all training materials for on/off-site trainings and maintain offsite kits.
  • Process material duplication requests.
  • Process check requests, prepare paperwork and maintain receipts for closing advances and reimbursements, submit all receipts to Alvarado office, monitor training site expenditures and maintain detailed records.
  • Order office supplies for on and off site training.



  • Stay up to date on all information regarding training team processes including policies, procedures, resources, concerns, relationships with constituents, and county organizational culture
  • Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence.


  • Ability to interact effectively with co-workers, stakeholders and training participants
  • Ability to display flexibility and be able to change direction as needed.
  • Ability to work in a team setting and relate well to others within the Academy for Professional Excellence environment.   
  • Ability to display motivation and strong interpersonal skills
  • Ability to communicate effectively, both orally and in writing
  • Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation
  • Ability to display organization, detail-oriented, and able to consistently meet deadlines,
  • Ability to demonstrate a high level of cross-cultural sensitivity
  • Ability to to learn office technology systems and operate standard office equipment; display typing and keyboard skills
  • Ability to troubleshoot most office administration problems and respond to all inquiries and requests
  • Ability to plan and manage the virtual classroom environment and troubleshoot challenges
  • Ability to organize and plan work including handling multiple priorities and interruptions and work within strict deadlines
  • Ability to work effectively with minimal supervision
  • Ability to manage conflict in a training/classroom setting
  • Ability to perform as a mobile worker
  • Possess a valid Driver’s license and daily access to personal vehicle for local travel 
  • Ability to lift up to 10 pounds frequently
  • Ability to lift up to 50 pounds occasionally


Minimum Qualifications

  • High school diploma
  • Previous experience in an office or administrative environment

Preferred Qualification

  • Two years’ experience planning events or supporting training workshops, including preparation of materials and logistics needed for events


  • The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment. Should you be offered a position, you will be required to provide proof of vaccination status. Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing
  • San Diego State University Research Foundation is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer


A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation


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