SDSU Research Foundation

SDSU Global Campus Program Manager

Req No.
2021-12731
Category
Administrative/Clerical
Type
Full-Time Contract
Salary
$18.97/Hr. - $24.03/Hr.
Dept/Proj Name
SDSU Global Campus

Overview

This position is open until filled with first review of applicants to take place on October 20th. 

 

The mission of Global Campus at San Diego State University is “To provide self-support education and training to enhance careers and transform lives and organizations.” Global Campus serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners. In addition, Global Campus provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology-based programs -- throughout the year. Global Campus’s primary audiences include workforce, military, working adults and international constituencies.

Purpose of the Position

 

Under the direction of a Program Director, the Program Manager manages and coordinates the daily operations for Global Campus programs. Responsibilities include administration and management of activities involved in accomplishing the goals and objectives of each program. The Program Manager has primary responsibility for the P/L budget, generating revenues from enrollment, recruiting faculty/instructors and managing the end-to-end product lifecycle, so the duties of a Program Manager extend from high level planning to implementation. The Program Manager will build on existing programs and partnerships and will work with the Global Campus team to accomplish the mission, vision and strategies of Global Campus.

Responsibilities

The Program Manager is responsible for but not limited to:

Program Oversight & Operations - 85%

  • Oversees and manages the lifecycle of continuing education programs including:
    • Working with Program Directors and Associate Dean to develop a product portfolio and delivery plan.
    • Working in consultation with internal/external stakeholders including campus partners.
  • Participates in market needs assessments through:
    • Advisory Boards: Forming, convening, and leading Advisory Boards of industry advocates to define a structure for new professional programs; locating and enlisting the services of subject matter experts (SMEs) to further refine the contents of the program; leading project teams of SMEs and IDs to create new courses and/or leverage existing training courses from external sources; using Advisory Board and SME's to refresh the program portfolio.
    • Market Research: Performs market analysis to identify job and industry trends, interacting directly and indirectly with customers to track student experience; designs and tracks ROI for professional training and outcomes.
    • Competitive Insights: Understands the strategic landscape and competitive environment for their programs, and recommends partnership opportunities for the growing Global Campus continuing education and professional programs business.
    • Community Drivers: Applies an awareness of community needs, determines relevant, saleable titles and content for Programs’ credit and non-credit adult training classes; develops strategies to create and expand existing program portfolio.
  • Operationalizes plan and launches programs through:
    • Providing managerial leadership for the daily operations of Global Campus programs, which involves interacting with adjunct faculty and University college staff.
    • Faculty: Recruits, interviews, hires, supervises, evaluates, and develops adjunct faculty and instructors to ensure effective delivery of student experiences.
    • Course Development: Works with subject matter experts and instructional designers to expand existing portfolio and develop new courses or contract with expert instructors that will deliver Global Campus programs.
    • Program Management: Using guidelines established in conjunction with the Program Directors and Associate Dean, applies course budgeting principles to program portfolios with additional application of analyzing trends and past records.
    • Student Guidance: Supports student guidance processes and trains Programs staff to provide students with information regarding programs.
    • Marketing strategy: Works with members of the Global Campus Marketing team in developing plans and implementing strategies regarding the marketing of classes and certificates.
    • Vendor Management: Researches and vets vendor-led programs with a strategic focus and makes recommendations to Global Campus leadership for implementation through the Program Lifecycle Management process. Manages and evaluates vendor-led programs ensuring adherence to and achievement of student learning outcomes and other program and student success metrics.

Data and Financial Analysis – 10%

  • Assists the Program Directors and Associate Dean in maintaining fiscal integrity of the department budget; manages program budget revenues and costs and ensures that anomalies in financial reports are resolved on a timely basis.
  • Analyzes customer evaluations and conducts class observations to assess the effectiveness of instructors and class content, and enacts measures to improve the classroom, instructor, and student experience.

Other duties as assigned – 5%

 

 

Knowledge, Skills, & Abilities

  • Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation.
  • Ability to understand standard office procedures; to operate standard office equipment; to learn office technology systems; to perform basic arithmetic calculations, and typing and keyboard skills.
  • Ability to interact effectively with co-workers, clients and study participants.
  • Ability to understand and follow posted work rules and procedures.
  • Ability to relate well to others within the project environment.
  • Ability to display motivation and strong interpersonal skills.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to display organization and detail orientation, meet deadlines, possess good judgment and common sense.
  • Ability to demonstrate a high level of cross-cultural sensitivity, with a focus on diversity, equity, and inclusion when working with students, faculty, and staff.
  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Demonstrates intellectual curiosity, with an ability to switch between different areas of focus and able to learn new concepts quickly.
  • Must be able to work independently including organizing, prioritizing, and scheduling assignments, be accountable for their work, with a strong work ethic to achieve excellent results.
  • Strong team player who works harmoniously with staff, co-workers, peers, and manager and shares critical information with everyone involved to meet business objectives.
  • Ability to analyze and solve problems skillfully and make sound decisions by gathering and organizing all relevant information.
  • Strong ethics and integrity; earns the trust, respect and confidence of employees through consistent honesty, forthrightness and professionalism in all interactions.
  • Actively contributes to a work environment that embraces diversity and diverse perspectives, and builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual regard.
  • An attention to quality of work standards, including an adherence to accepted processes and procedures, maintaining high standards, attention to detail and accuracy despite pressing deadlines and competing priorities.

Qualifications

Minimum Education & Experience 
  • Equivalent to a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices or programs
  • 3-years of progressively responsible experience in an office or administrative environment

Preferred Qualifications & Special Skills

  • Master’s degree in business administration, education, or a related field and two (2) years of experience as product or program management, career services or planning
  • Experience in planning, building, launching or managing training programs
  • Prior experience managing P/L in a corporate or business setting
  • Prior experience working in a small business or entrepreneurship role
  • Experience in developing and implementing operational plans and managing budgets
  • Experience developing and administering self-support adult education programs
  • Experience in evaluating, designing, and implementing curriculum and/or teaching methodologies
  • Demonstrated experience with a role of increasing responsibility in managing a line of business or organization
  • Experience using budgeting and fiscal management principles and procedures
  • Proficient in MS-Office (Word, PowerPoint, Excel), and Google applications (Gmail, Docs, Sheets, etc.).

ADDITIONAL APPLICANT INFORMATION:

 

The COVID-19 vaccine is required by the CSU for all SDSU Research Foundation employees as a condition of employment.   Should you be offered a position, you will be required to provide proof of vaccination status.  Individuals who obtain an approved medical or religious exemption on file will be required to complete regular COVID-19 testing

 

San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer

 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation

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